Account & Privacy

Managing Your Account Details

Learn how to update your personal information like name and email address in the app.

You can update your personal information, such as your name and email address, directly within the app.

Accessing Account Settings

Step 1: Navigate to the Profile tab

Step 2: Tap on "Account"

Step 3: View your current account information

Editing Your Information

Updating Your Name

Step 1: Tap into the "Name" field

Step 2: Edit your name as desired

Step 3: Tap "Save" in the top right corner

What it's used for:

Personalizing your experience
Greeting messages
Report headers
Account identification

Updating Your Email Address

Step 1: Tap into the "Email Address" field

Step 2: Enter your new email address

Step 3: Tap "Save" in the top right corner

What it's used for:

Account recovery
Important notifications
Export and sharing features
Support communications

Understanding Email Addresses

Sign in with Apple Email

Your Apple ID email:

Used for authentication
May be hidden if you chose "Hide My Email"
Cannot be changed in Sunu
Managed through Apple ID settings

How "Hide My Email" works:

Apple generates a random email address
Forwards messages to your real email
Protects your privacy
Still allows account recovery

Contact Email in Sunu

Your profile email:

Can be different from Apple ID email
Used for app communications
Easier to remember and use
Changeable anytime in the app

Recommended:

Use your real email for better account recovery
Ensure you have access to this email
Keep it up to date
Verify it's correct for notifications

Account Information Display

What You'll See

Your name:

Used throughout the app
Appears in greetings
Shows on exported reports
Visible only to you

Your email:

Contact information
Account identifier
Recovery method
Communication channel

Account creation date:

When you first signed up
Helpful for record keeping
Not editable

Sign-in method:

Shows "Sign in with Apple"
Authentication type
Cannot be changed

Best Practices

Keep Information Current

Update when:

You change your email address
You change your legal name
Contact information changes
After marriage/divorce

Why it matters:

Account recovery access
Important notifications reach you
Accurate health report headers
Support can contact you

Use a Permanent Email

Avoid:

Work emails that might be deactivated
Temporary email addresses
Shared email accounts
Email you plan to close

Prefer:

Personal email you'll always have
Primary email you check regularly
Email with good security
Email you can recover if forgotten

Verify Your Email

Ensure it's correct:

Check for typos
Test by sending yourself a message
Verify you can access it
Make sure notifications aren't blocked

Privacy and Security

What We Store

Account information:

Your name
Your email address
Account creation date
Sign-in method
Subscription status

We do NOT store:

Your Apple ID password
Your Face ID/Touch ID data
Raw health data
Unnecessary personal information

Data Protection

How it's secured:

Encrypted in transit
Encrypted at rest
Secure authentication
Industry-standard practices

Access control:

Only you can view your account details
Staff cannot access without authorization
No third-party sharing
GDPR and privacy law compliant

Troubleshooting

Cannot Update Email

Possible causes:

Invalid email format
Network connection issue
Email already in use
Server error

Solutions:

Check email format (must have @ and domain)
Verify internet connection
Try a different email address
Restart app and try again
Contact support if persists

Not Receiving Emails

Check:

Email address is correct in settings
Check spam/junk folder
Email provider isn't blocking
Mailbox isn't full

Solutions:

Update email if incorrect
Add Sunu to safe senders list
Check email provider settings
Try alternative email address

Forgot Which Email I Used

How to check:

Open app
Go to Profile > Account
Your email is displayed there
Cannot be hidden from you

If locked out:

Use "Sign in with Apple" recovery
Check your Apple ID settings
Contact Apple Support for Apple ID issues
Contact Sunu Support for app issues

Changing Your Apple ID

If You Get a New Apple ID

What happens:

Your current Sunu account stays with old Apple ID
Cannot transfer to new Apple ID automatically
Would need to create new Sunu account

Before switching:

Export all your health data
Save important chat histories
Note your subscription status
Consider keeping old Apple ID

Better approach:

Keep using current Apple ID for Sunu
Just update email address in Sunu app
No need to change Apple ID itself

Account Recovery

If You Lose Access

Recovery options:

Sign in with Apple on new device
Use same Apple ID credentials
Your Sunu account remains accessible
Subscription and data preserved

What persists:

All your health data
Chat histories
Account settings
Subscription status

What doesn't transfer:

Local device data (if not backed up)
Some preferences may need resetting
Need to reconnect Apple Health

Deleting Your Account

Account Deletion

Currently handled through support:

Step 1: Go to Profile > Account

Step 2: Look for "Delete Account" option (or contact support)

Step 3: Confirm you understand data loss

Step 4: Verify decision

What gets deleted:

Your account and profile
Chat histories
Saved preferences
Subscription (if any)

What remains:

Apple Health data (untouched)
Local iPhone data (until app deleted)
Subscription through Apple (must cancel separately)

⚠️ Important Notes

The email address associated with your "Sign in with Apple" account may be different from the contact email you provide in Sunu, especially if you chose "Hide My Email" during setup. Update your contact email in the app to ensure you receive important communications.

🔒 Privacy Tip

If you're concerned about privacy, you can use Apple's "Hide My Email" feature for authentication while providing your real email in the app settings for better communication. This gives you both privacy and functionality.