Sunu LogoSunu

Troubleshooting

Why Isn't My Apple Health Data Showing Up?

Troubleshoot common issues with Apple Health data not syncing or displaying in Sunu.

This is usually due to permissions or a delay in data syncing. Here are the steps to resolve it.

🤖 On Android?

If you're on Android and data from Health Connect isn't appearing, see the troubleshooting section in Connecting to Health Connect (Android).

Step 1: Check Apple Health Permissions

First, ensure that Sunu has permission to read your data.

How to check:

Step 1: Open the Settings app on your iPhone

Step 2: Scroll down and tap on "Health"

Step 3: Tap on "Data Access & Devices"

Step 4: Find and tap on "Sunu"

Step 5: Make sure that the toggles for the health categories you want to share are turned ON

Recommendation: For the best experience, use "Turn On All" to enable all categories at once.

Step 2: Force a Refresh in Sunu

After confirming permissions, you can trigger a manual data refresh.

How to refresh:

Step 1: Open the Sunu app

Step 2: Navigate to the Home tab or the History tab

Step 3: Pull down from the top of the screen until you see a loading spinner

Step 4: Release to refresh

Result: The app will sync the latest data from Apple Health.

Step 3: Check Background App Refresh

For data to sync automatically in the background, Background App Refresh should be enabled.

How to enable:

Step 1: Open the Settings app

Step 2: Go to "General" > "Background App Refresh"

Step 3: Ensure it is enabled for both Wi-Fi and Cellular Data

Step 4: Scroll down and ensure the toggle for Sunu is turned on

Why this matters: Background refresh allows Sunu to update data even when you're not actively using the app.

Additional Troubleshooting Steps

Restart Your iPhone

If the above steps don't work:

Step 1: Press and hold the power button (and volume button on newer iPhones)

Step 2: Slide to power off

Step 3: Wait 30 seconds

Step 4: Power back on

Step 5: Open Sunu and check if data appears

Check Apple Health App

Verify data exists:

Step 1: Open the Health app

Step 2: Browse to the category (e.g., Heart, Activity)

Step 3: Confirm data is actually there

Step 4: Check the date/time of last entries

If no data in Health app: The issue is with data collection, not Sunu.

Verify Device Connectivity

For Apple Watch users:

Step 1: Ensure Watch is paired with iPhone

Step 2: Check that Watch data is syncing to Health app

Step 3: Open Health app to confirm Watch data appears

Step 4: Then check Sunu

For other devices:

Step 1: Open the device's companion app

Step 2: Verify it's connected and syncing

Step 3: Force a sync if available

Step 4: Check Apple Health for updated data

Step 5: Then refresh Sunu

Common Scenarios

"No Heart Rate Data"

Possible causes:

  • Apple Watch not worn recently
  • Heart Rate permission not granted
  • Watch not syncing to iPhone

Solutions:

  • Wear Watch and wait for data collection
  • Grant Heart Rate permission in Health settings
  • Restart both Watch and iPhone

"No Sleep Data"

Possible causes:

  • Not using sleep tracking feature
  • Sleep tracking app not sharing to Health
  • Permission not granted

Solutions:

  • Enable sleep tracking on Watch or iPhone
  • Ensure third-party sleep app syncs to Health
  • Grant Sleep permission to Sunu

"No Steps Data"

Possible causes:

  • iPhone wasn't carried during activity
  • Motion & Fitness permission disabled
  • Steps permission not granted to Sunu

Solutions:

  • Carry iPhone during walks
  • Enable Motion & Fitness in iPhone Settings
  • Grant Steps permission in Health settings

Permission Verification Checklist

Essential Permissions to Enable

Vitals & Heart:

  • ✓ Heart Rate
  • ✓ Blood Pressure
  • ✓ Heart Rate Variability
  • ✓ Respiratory Rate

Activity:

  • ✓ Steps
  • ✓ Active Energy
  • ✓ Exercise Minutes
  • ✓ Workouts

Sleep:

  • ✓ Sleep Analysis
  • ✓ Time in Bed

Body:

  • ✓ Weight
  • ✓ Height
  • ✓ Body Fat Percentage

Data Sync Timing

When Data Updates

Automatic sync triggers:

  • Opening the app
  • Pulling to refresh
  • Periodic background updates (if enabled)
  • After significant Health app changes

Expected delays:

  • Apple Watch to iPhone: 1-5 minutes
  • Third-party apps to Health: Varies by app
  • Health to Sunu: Usually immediate with refresh

Still Not Working?

Try These Advanced Steps

Reinstall the app:

Step 1: Delete Sunu from iPhone

Step 2: Restart iPhone

Step 3: Reinstall from App Store

Step 4: Sign in and grant permissions

Step 5: Pull to refresh

Check iOS version:

Step 1: Settings > General > Software Update

Step 2: Update if available

Step 3: Some features require latest iOS

Reset Health permissions:

Step 1: Settings > Health > Data Access & Devices

Step 2: Tap Sunu

Step 3: Tap "Delete All Data from Sunu"

Step 4: Confirm deletion

Step 5: Reopen Sunu and grant permissions again

Contact Support

If you've tried all these steps and still don't see your data:

What to include:

  • Which specific metrics are missing
  • Screenshots of your Health permissions
  • iOS version number
  • When the issue started
  • Any error messages you see

How to reach us:

  • Profile > Contact Support
  • Include as much detail as possible
  • We typically respond within 24-48 hours

🔄 Quick Fix

In most cases, simply opening Settings > Health > Data Access & Devices > Sunu and tapping "Turn On All," then pulling to refresh in the Sunu app solves the issue. This is the first thing to try!

⏱️ Patience Sometimes Needed

After a workout or sleep session, it can take a few minutes for data to flow from your Apple Watch to the Health app, and then to Sunu. If you just finished an activity, wait 5-10 minutes, then pull to refresh in Sunu.